Privacy Policy — q789
Your privacy matters to us. This Privacy Policy explains exactly what personal data q789 collects when you use our platform, how that data is used, who it may be shared with, and what rights you hold over your own information. We are committed to handling your data with transparency, integrity, and the security it deserves.
Privacy at a Glance
The following cards summarise the key pillars of q789's approach to data privacy. Full details for each area are provided in the numbered sections below.
Minimal Data Collection
q789 collects only the personal data that is strictly necessary to operate your account, process transactions, verify your identity, and comply with applicable legal obligations. We do not collect data for its own sake.
Enterprise-Grade Security
All data transmitted between your device and q789 servers is protected by 256-bit SSL/TLS encryption. Sensitive information such as payment credentials and identity documents is stored in encrypted form and access-controlled at every layer.
Your Rights, Respected
You have the right to access, correct, export, or request deletion of your personal data at any time. q789 will respond to verified data requests within 30 days. Your rights are detailed in the "Your Privacy Rights" section below.
No Unnecessary Sharing
q789 does not sell your personal data to third parties. Data is shared only with trusted service providers who are contractually bound to protect it, and with authorities where we are legally required to disclose information.
Transparent Cookie Use
q789 uses cookies and similar tracking technologies solely to keep your session active, remember your preferences, and analyse platform performance. You can manage or withdraw cookie consent through your browser settings at any time.
Defined Retention Periods
Personal data is retained only for as long as it is needed to fulfil the purposes for which it was collected, or as required by law. Account data is retained for a minimum of five years following account closure to meet anti-money-laundering obligations.
Data We Collect
When you interact with the q789 platform — whether by registering an account, making a deposit, placing a bet, contacting our support team, or simply browsing our website — we may collect the categories of personal data described below. We collect this data either directly from you, automatically through your use of the platform, or from third-party sources such as payment processors and identity verification services.
1.1 Registration and Identity Data
When you create a q789 account, we collect your full legal name, date of birth, residential address, mobile phone number, and email address. This information is required to establish your account, confirm your eligibility to use the platform (including age verification), and comply with Know Your Customer (KYC) obligations.
1.2 Identity Verification Documents
As part of the KYC process, q789 may request copies of government-issued identity documents such as your National Identity Card (NID), passport, or driving licence. We may also request proof of address (such as a utility bill or bank statement) and proof of ownership of the payment method you use to transact on the platform. These documents are processed securely and stored in encrypted form.
1.3 Financial and Transaction Data
We collect records of all financial transactions associated with your q789 account, including deposit amounts, withdrawal requests, payment method identifiers (such as your bKash or Nagad mobile number or the last four digits of a card), transaction timestamps, and currency amounts in BDT. We do not store full card numbers, full mobile banking PINs, or any other complete payment credentials on our servers.
1.4 Gaming and Betting Activity
We maintain records of your gameplay and betting activity on the q789 platform, including the games you play, bet amounts and outcomes, session duration, and bonus usage. This data is used to manage your account, resolve disputes, detect fraudulent or suspicious activity, and ensure responsible gaming obligations are met.
1.5 Technical and Device Data
When you access q789, our systems automatically collect certain technical information including your IP address, browser type and version, device type and operating system, screen resolution, referring URL, and pages visited. This data is used for security monitoring, platform optimisation, and fraud prevention.
1.6 Communications Data
If you contact our customer support team via live chat, email, or WhatsApp, we retain records of those communications including the content of messages and any attachments. This data is used to resolve your enquiry, train our support team, and maintain a record of interactions for dispute resolution purposes.
1.7 Data Collected from Third Parties
We may receive personal data about you from third-party service providers including identity verification agencies, payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, BRAC Bank), fraud detection partners, and analytics providers. Data received from these sources is handled in accordance with this Privacy Policy and the contractual arrangements in place with each third party.
How We Use Your Data
q789 uses the personal data we collect for the following specific purposes. We do not use your data for any purpose that is incompatible with those listed below, and we do not engage in automated decision-making that produces legal or similarly significant effects on you without human review.
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Account creation and management | Registration data, identity documents | Contractual necessity |
| Age and identity verification (KYC) | Identity documents, date of birth, NID | Legal obligation |
| Processing deposits and withdrawals | Financial data, payment method identifiers | Contractual necessity |
| Fraud detection and prevention | Technical data, transaction data, device data | Legitimate interests |
| Responsible gaming monitoring | Gaming activity, session data, deposit history | Legal obligation / Legitimate interests |
| Customer support and dispute resolution | Communications data, account data | Contractual necessity |
| Platform security and infrastructure | Technical data, IP address, device data | Legitimate interests |
| Marketing and promotional communications | Email address, phone number, preferences | Consent |
| Analytics and platform improvement | Usage data, session data, technical data | Legitimate interests |
| Legal and regulatory compliance | All categories as required | Legal obligation |
2.1 Marketing Communications
With your consent, q789 may send you promotional emails, SMS messages, or WhatsApp notifications about bonuses, new games, seasonal offers (such as Eid or Pohela Boishakh promotions), and platform updates. You may withdraw your consent to receive marketing communications at any time by contacting support or using the unsubscribe link included in every promotional email. Withdrawal of marketing consent does not affect the lawfulness of processing carried out before the withdrawal.
2.2 Responsible Gaming Use of Data
q789 uses your gaming activity data — including bet frequency, session length, deposit patterns, and self-declared limits — to monitor for signs of problem gambling. Where our systems or support team identify patterns indicative of harmful gambling behaviour, we may proactively reach out to offer responsible gaming resources. This processing is carried out in your interest and in fulfilment of our responsible gaming obligations. Full details of available tools are published on our Responsible Gaming page.
Data Sharing & Disclosure
q789 does not sell, rent, or trade your personal data to any third party for commercial purposes. We share personal data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.
3.1 Payment Service Providers
To process your deposits and withdrawals, q789 shares the minimum necessary financial and identity data with our payment partners, including bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, and BRAC Bank. Each of these providers is bound by their own privacy policies and applicable financial services regulations. q789 does not store full payment credentials on its own servers.
3.2 Identity Verification Partners
q789 may engage third-party identity verification services to assist with KYC processing. Where we do so, we share the identity documents and personal details you provide for verification with these providers under strict contractual data protection terms. Verification providers are not permitted to use your data for any purpose other than the specific verification task for which it was shared.
3.3 Fraud Prevention and Security Services
We share device fingerprinting data, IP addresses, and transaction metadata with third-party fraud prevention and risk management providers to protect the integrity of our platform and prevent financial crime. This sharing is conducted under legitimate interests and, where applicable, legal obligation.
3.4 Game and Software Providers
Live casino games and certain slot and fishing game titles on q789 are delivered by third-party game providers such as Evolution Gaming, Pragmatic Play, Ezugi, Spribe, Microgaming, and NetEnt. These providers may collect limited technical data (such as session tokens and game outcome logs) directly through their embedded game interfaces. q789 does not share your full personal profile with game providers.
3.5 Legal and Regulatory Disclosure
q789 may disclose personal data to law enforcement agencies, financial intelligence units, courts, or regulatory bodies where we are required to do so by applicable law, court order, or lawful governmental request. We will notify you of such disclosure where we are legally permitted to do so.
3.6 Corporate Transactions
In the event of a merger, acquisition, restructuring, or sale of all or part of q789's business, your personal data may be transferred to the acquiring entity as part of the transaction. In such cases, q789 will ensure that the receiving entity is contractually bound to honour the terms of this Privacy Policy with respect to your data, and you will be notified in advance of any material change to how your data is processed.
Data Retention
q789 retains personal data for no longer than is necessary to fulfil the purpose for which it was collected, or as required by applicable legal or regulatory obligations. The following retention periods apply to the main categories of data we hold.
| Data Category | Retention Period | Reason |
|---|---|---|
| Account and registration data | Duration of account + 5 years post-closure | AML / legal obligation |
| KYC and identity documents | Duration of account + 5 years post-closure | Regulatory compliance |
| Financial transaction records | Duration of account + 5 years post-closure | AML / tax / audit obligations |
| Gaming and betting activity logs | Duration of account + 3 years post-closure | Dispute resolution / responsible gaming |
| Customer support communications | 3 years from the date of the interaction | Dispute resolution / quality assurance |
| Technical and device data (logs) | Up to 13 months from collection | Security monitoring / fraud prevention |
| Marketing consent records | Until consent is withdrawn + 1 year | Evidence of consent |
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents re-identification. Anonymised or aggregated data (from which individual identities cannot be determined) may be retained indefinitely for statistical and platform improvement purposes.
Data Security
q789 takes the security of your personal data seriously and implements a range of technical and organisational measures designed to protect it against unauthorised access, accidental loss, destruction, or disclosure. While no online platform can guarantee absolute security, we maintain industry-standard safeguards across all systems and processes that handle personal data.
6.1 Technical Measures
- SSL/TLS Encryption: All data exchanged between your browser or device and the q789 servers is encrypted using 256-bit SSL/TLS protocols, ensuring that it cannot be intercepted in transit.
- Encrypted Storage: Sensitive personal data — including identity document images and payment identifiers — is stored using AES-256 encryption at rest.
- Access Controls: Access to personal data within q789's systems is restricted on a strict need-to-know basis. Staff and contractors are granted only the minimum level of access required to perform their specific role.
- Intrusion Detection: q789 operates continuous network monitoring and intrusion detection systems to identify and respond to potential security incidents in real time.
- Two-Factor Authentication: Player accounts support two-factor authentication (2FA) to provide an additional layer of protection beyond the username and password. We strongly encourage all players to enable 2FA in their account security settings.
6.2 Organisational Measures
- Staff Training: All q789 employees and contractors who handle personal data receive regular training on data protection principles and security awareness.
- Data Minimisation: We collect only the personal data that is necessary for the stated purpose and instruct our staff to apply data minimisation principles in all data-handling activities.
- Incident Response: q789 maintains a documented data breach response procedure. In the event of a personal data breach that poses a risk to affected individuals, q789 will notify the relevant parties within the timeframes required by applicable law.
Your Privacy Rights
As a q789 player, you hold a set of rights in relation to the personal data we hold about you. These rights may be exercised at any time by contacting our support team. We will respond to all verified requests within 30 calendar days. In cases of complexity or high volume, we may extend this period by a further 30 days, in which case we will notify you of the extension within the initial 30-day window.
Policy Updates & Contact
8.1 Changes to This Privacy Policy
q789 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory guidance. When we make material changes to this Policy, we will notify registered players by email to their registered address at least 14 days before the changes take effect. The effective date at the top of this page will be updated to reflect the date of the most recent revision. We encourage you to review this Privacy Policy periodically. Continued use of the q789 platform after the effective date of any revision constitutes acceptance of the updated Policy.
8.2 Minor Players
The q789 platform is intended solely for adults aged 18 years and above. We do not knowingly collect or process personal data relating to individuals under the age of 18. If we become aware that we have inadvertently collected personal data from a person under 18, we will take immediate steps to delete that data and close the associated account. If you believe a minor has accessed the q789 platform, please notify us immediately.
8.3 Links to Third-Party Sites
The q789 platform may contain references to or integrations with third-party services (such as game providers and payment processors). These third parties operate under their own privacy policies, which we do not control. We encourage you to review the privacy documentation of any third-party service you interact with through the q789 platform.
8.4 Contact Our Privacy Team
If you have any questions, concerns, or complaints regarding this Privacy Policy or the way in which q789 handles your personal data, please contact our support team using the details below. We are committed to resolving all privacy-related enquiries promptly and transparently.
Email: support q789.bio
Live Chat: Available 24/7 via the platform
WhatsApp: 8:00 AM – 12:00 AM BST (UTC+6)
Response Time: Within 4 hours for email enquiries
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