Responsible Gaming at q789

q789 is dedicated to providing a safe, fair, and enjoyable gaming environment for all players across Bangladesh — from Dhaka and Chittagong to Sylhet and Cox's Bazar. We take our responsibilities seriously and have built a comprehensive responsible gaming framework that puts player wellbeing at the heart of everything we do.

Gambling, whether it is placing a bet on a BPL cricket match, spinning the reels on a slot game, or trying your hand at Super Keno, is intended to be a form of entertainment. For the vast majority of players, it remains exactly that. However, q789 recognises that for a small number of individuals, gambling can develop into a harmful pattern of behaviour that affects their finances, relationships, and mental health.

That is why q789 has integrated a full suite of player protection tools directly into the platform — including deposit limits, session time reminders, cooling-off periods, and permanent self-exclusion. These tools are available to every registered player at no cost and can be activated at any time through your account settings or by contacting our 24/7 support team.

We also invest in staff training so that every member of our customer support team is equipped to identify early signs of problem gambling and respond with empathy, appropriate resources, and effective intervention. At q789, responsible gaming is not a checkbox — it is a genuine operating principle that shapes our platform design, our promotional practices, and our relationship with every player.

Self-exclusion is one of the most powerful responsible gaming tools available on q789. It allows a player to voluntarily close their account and block their own access to the platform for a defined period or permanently. Once a self-exclusion is in effect, q789 will take all reasonable steps to ensure it is honoured.

Self-exclusion can be requested at any time — regardless of your account status, current balance, or pending transactions. The process is handled with complete confidentiality by our support team. There is no charge and no penalty for requesting self-exclusion.

What Happens When You Self-Exclude

As soon as your self-exclusion request is confirmed (within 24 hours of submission), the following actions are taken automatically:

• Your q789 account is immediately suspended and you are logged out of all active sessions
• All promotional emails, SMS messages, and WhatsApp notifications are stopped permanently
• Any pending withdrawal requests will be processed and funds returned to your verified payment method
• Your account details are flagged to prevent re-registration using the same identity documents
• A confirmation of your self-exclusion is sent to your registered email address

Duration Options

q789 offers the following self-exclusion periods:

• 6 months — minimum self-exclusion period
• 1 year — recommended for players experiencing moderate difficulties
• 3 years — recommended for players with more serious concerns
• 5 years — long-term exclusion for persistent problem gambling
• Permanent — indefinite exclusion with no right of reinstatement

Once a self-exclusion is in place, requests to lift it before the period expires will not be granted. At the end of a non-permanent self-exclusion period, your account will remain closed until you actively contact support to request reinstatement, after which a 7-day cooling-off period applies before access is restored.

If you have read this page and feel that you — or someone you care about — may have a gambling problem, taking action sooner rather than later makes a significant difference. Problem gambling, like other compulsive behaviours, tends to escalate over time when left unaddressed. The earlier you seek help, the easier recovery becomes.

Here are some practical steps you can take right now:

Step 1 — Be Honest With Yourself

Acknowledging that gambling has become a problem is the hardest and most important step. Review the warning signs listed in the previous section and answer honestly. You do not need to have lost everything or hit rock bottom before seeking help — any level of gambling-related harm is worth addressing.

Step 2 — Use q789's Built-In Tools

Log in to your account and set deposit limits, activate a cooling-off period, or request self-exclusion. These tools are free, immediate, and confidential. Even if you are not ready to stop completely, setting a deposit limit today is a meaningful first step toward regaining control.

Step 3 — Talk to Someone

Whether it is a trusted friend, a family member, or a professional counsellor, talking about the problem reduces its power. Isolation tends to make problem gambling worse. Reaching out to our live chat support team is a completely private and judgement-free first point of contact if you are not ready to speak to someone you know.

Step 4 — Seek Professional Support

If gambling has significantly impacted your finances, relationships, mental health, or work life, professional support from a trained counsellor or psychiatrist is strongly recommended. The National Mental Health Institute in Dhaka offers relevant services, as do the international online platforms listed in the Support Resources section above.

Step 5 — Exclude Across All Platforms

If you decide that taking a break from all gambling is right for you, self-exclude from every platform you use — not just q789. Closing access on one platform while remaining active on others limits the effectiveness of self-exclusion as a recovery tool.